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What is a Players Club Card, and how do I apply for one? Is there a fee?
As a member, your Players Club Card entitles you to exclusive rewards, perks and player privileges. To earn points, just insert your Players Club Card into the card reader of your favourite slot machine, or hand your card to the table games/Poker dealer every time you play, and your points will be automatically credited to your Players Club Card. Your Players Club Points can be redeemed for cash back, free slot play, and discounts at our Show Lounge and food and beverage outlets.
Your Players Club Card entitles you to:
- Special Players Club incentives, like access to exclusive promotions, players’ events, tournaments and members-only performances at the Show Lounge and Mae Wilson Theatre;
- Promotional mail offers;
- Restaurant specials and discounts;
- Advanced access to purchase show tickets;
- Monthly Players Club letters…and more!
There is no cost to join. Simply fill out the Players Club Application form available at our Guest Services Desk, and immediately begin taking advantage of Players Club benefits and rewards.
What is the Players Club Kiosk and how does it work?
The Players Club Kiosk is a convenient way to redeem your Players Club Points, participate in promotions and redeem exclusive offers. Just enter your PIN and you’re on your way. Your PIN can be obtained from Guest Services when you sign up for your card, or it can be created at a later date.
What are your slot machine payouts?
Casinos Regina & Moose Jaw operate under very strict provincial regulations that require all slot machines in Saskatchewan to pay out a minimum of 85%. Casinos Regina & Moose Jaw are pleased to pay out an average of over 92%.
All gaming policies and equipment must be approved by our regulator, the Saskatchewan Liquor and Gaming Authority (SLGA), prior to being added to the gaming floor.
I’m unfamiliar with the rules of some of the table games. Do you have instructions on how to play?
Yes, we have instructional brochures for all of our table games available at our casinos.
How do I get information on career opportunities? How do I apply for a position?
Current openings may be viewed online by clicking on Careers. Application forms can be filled out and sent electronically or by mail.
To apply for a current job posting, please submit a résumé or application form, quoting the position and competition number.
If you wish to submit an application or résumé to be held in general inventory, please indicate the specific position(s) for which you would like to be considered. Your résumé will be held in inventory for a period of three months, after which time a reapplication will be necessary.
Résumés may be mailed directly to:
Human Resources Administrator
Casinos Regina & Moose Jaw
1880 Saskatchewan Drive
Regina, SK, S4P 0B2
Are gift certificates only available for purchase at Christmas time? How can I buy them, and where in the casino can I use them?
Our gift certificates (both gaming and non-gaming options) are available all year long, and can be purchased from the Box Office at either casino. They are available in $10, $25 and $50 denominations. Non-gaming gift certificates can be used for Show Lounge events and food and beverage purchases. Please note: gaming gift certificates cannot be purchased by credit card.
I would like to visit the casino, but I live out-of-province. Do you have information on bus tour operators from my community?
Yes, there are several bus tour companies that regularly plan trips to Casinos Regina & Moose Jaw. Locate the Bus Tour Company closest to your city centre.
Why does the casino charge for parking?
Casinos Regina & Moose Jaw are located in the heart of downtown where parking is very limited. If we did not have paid parking, people working and shopping downtown may use our parking lots, reducing or eliminating the parking spaces available for our guests. Parking is free every evening after 7pm, and Players Club Members earn free parking just by collecting ten Players Club Points every time they visit.
Is the information contained in your Annual Reports available to the public?
Yes, it is. Click here to view our Annual Reports.
Casinos Regina and Moose Jaw are delighted to welcome you back!
Effective at 12:01 a.m. on November 27, 2020, capacity will be restricted to 30 guests at Casinos Regina and Moose Jaw. Further to this, food and drinks are not allowed on the gaming floors and must be consumed in designated areas. These changes are being implemented in compliance with the public health order issued by the Chief Medical Health Officer.
Effective November 15, 2020, all guests of Casinos Regina and Moose Jaw are required to wear a non-medical mask. This change is being implemented in compliance with the public health order issued by the Chief Medical Health Officer. Guests of Casinos Regina and Moose Jaw who do not wear a non-medical mask will be denied entry.
Effective November 15, 2020, Casinos Regina and Moose Jaw will stop service of alcohol to guests at 10 p.m., with consumption of all alcoholic beverages to end by 11 p.m. This change is being implemented in compliance with the province’s curfew on alcohol sales in licensed establishments. Bar operating hours at Casinos Regina and Moose Jaw will remain the same and bartenders will continue to serve non-alcoholic beverages after last call.
Effective October 8, 2020 gaming services are limited to slot machines, with every third slot machine available for play; limited options for live play on Blackjack, Roulette and Baccarat available daily at Casino Regina; and limited options for live play on Blackjack and Roulette available daily at Casino Moose Jaw.
The safety of our guests and employees is paramount. We have adopted new health and safety procedures that support guidance from public health and have helped us adapt to our changing environment, all while delivering the ‘Always Entertaining’ experience you have come to know and love!
Here are just a few of the changes we have made:
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In order to maintain social distancing and comply with public health orders, the casinos are limited to one entrance and one exit. Capacity at the casinos is also limited in order to maintain social distancing. Decals and signs reminding guests to maintain social distancing are strategically placed at the entrance of the casinos and throughout the gaming floors.
Guests are screened with a questionnaire upon arrival to the casinos. Only guests who have been successfully screened will be allowed to enter the casinos.
The casinos have increased the frequency of cleaning and sanitization with an emphasis on high-touch surfaces such as slot machines, railings, elevator buttons and door handles. Guests can ask to have their slot machine or gaming table cleaned on demand and hand sanitizer stations are placed throughout the gaming floors.
Guests have access to limited food and beverage options, with bar services and grab-and-go style food available at both casinos. The restaurant at Casino Regina will remain closed until further notice.
The Casino Regina Show Lounge will remain closed until further notice.
Guests are welcome to wear gloves while they are in the casinos.
Peace of mind is important during this pandemic. That is why all employees at Casinos Regina and Moose Jaw are screened before they return to work and trained in our new health and safety procedures.
Currently, we will no longer be open 24-hours on weekends. This change has been made to give us ample time to do a full cleaning of the properties with an electrostatic sprayer prior to opening for business each day.
Casino Regina hours will be 9 a.m. to 4 a.m. and Casino Moose Jaw hours will be 9 a.m. to 2 a.m. on a go-forward basis.
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For more information on our re-opening, please monitor this page.
Thank you for your ongoing loyalty and patronage. We are excited to safely welcome you back!
FREQUENTLY ASKED QUESTIONS
Are there plans to reduce the number of people in the casino?
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Yes, capacity will be limited at both properties to ensure the health and safety of our guests and employees. The corporation expects to be operating its casinos at reduced capacity until early next year.
Will Casinos Regina and Moose Jaw be keeping a detailed list of guests coming onto the property?
No, a detailed list of guests will not be kept. However, all guests and staff will be screened upon entry to the casino properties with a short questionnaire.
Why do guests have to be screened in order to enter the casinos?
For the safety of our guests and staff, we are taking extra precautions to provide a clean, safe environment for everyone involved. Due to the number of guests in the building, we want to ensure all health and safety procedures have been implemented and are followed in accordance with guidelines in the Re-Open Saskatchewan plan.
Will there be a reduction in the number of slot machines in use on the gaming floor?
Yes, we have re-configured our gaming floors to ensure proper social distancing. As such, every third slot machine is available for use.
Are table games open at Casinos Regina and Moose Jaw?
Limited options for live play on Blackjack, Roulette and Baccarat are now available daily at Casino Regina, and limited options for live play on Blackjack and Roulette are available at Casino Moose Jaw!
Will there be a smoking area available for guests?
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Yes, the smoking area is open. We ask that you please follow physical distancing guidelines.
Is the Diamond Club Open?
Yes.
Are you making any changes to the Players Club Program?
There will be no changes made to the Players Club Program as this temporary shutdown was unprecedented and outside of the control of guests and the corporation. We thank you for your understanding at this time and remind you to continue to play responsibly.
I have offers that are valid during the time that you were temporarily closed. Will those be honored now? What about the offers that I miss?
As a result of the temporary closure, certain offers like promotions, events, and entertainment have expired or were cancelled. Any offers with a pay aspect that were redeemed before the temporary closure will be extended. All other offers have since expired.
What happened to my monthly Food & Beverage credits? (Platinum and Diamond guests only)
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Any unused credits expired at the end of March as per regular procedures. Upon re-opening, all food and beverage credits will be converted to Players Club points to allow you to choose your perk while you visit. We understand our standard menu of services are not fully available, so we want to give you the option to redeem those points as you desire.
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You can find the option to redeem and load those points automatically onto your account on the Players Club kiosk, Guest Services or at the Cashier desk as you would normally do with the monthly free play offer. The points will be available to load onto your account on the first of the month until close on the final day of the month.
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When will the Show Lounge re-open?
All ticketed live entertainment are suspended for the foreseeable future. All events and shows have been cancelled or rescheduled with tickets being refunded. We are taking these bold measures now and look forward to welcoming guests back to the Show Lounge as soon as we are able. Any questions regarding refunds or reschedules can be directed to the website. All updates will also be posted on our website and social media channels.